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End User Computing Technician
California
San Diego Metro Area
Infrastructure - Desktop Support - Technology
JN -102018-3765

Our client is currently seeking a End User Computing Technician. Below is a BRIEF job description. Please contact us for more information on this role and client!
Responsibilities:

  • Capable of providing high level technical support.
  • Detect problems with the ticket system, phone, email and walk-ups
  • Offer support for technical concerns on all computers, printers, phone systems, software, etc.
  • Give feedback and update IT standard processes (onboarding, offboarding, etc.)
  • Contribute to and constantly update IT standard technical process (account creation, standard builds (cross-platform))
  • Uphold and update license inventory of company software
  • Deliver end user 1:1 training and application education to employees
  • Offer technical aide to C-Suite
  • Operate diagnostics tools and detect problems, leverage available resources and external support to resolve any issues
  • Organize end user computing inventory (all computer accessories)
  • Allocate and control security cards (HIDs)
  • Weekly update the inventory store room and site wide annually
 
Experience:
  • Two to three plus years of technical support in a customer service role with direct interface with employees.
  • Established experience working with senior executive staff
  • Experience with Office 365, Microsoft Windows 10, G-Suite, and Mac OSX
  • Involvement handling laptop and desktops from a big hardware producer
  • Ability to manage a cloud-based PBX phone system
  • Hands on experience with ticket queues in a helpdesk system
  • Experience handling AV equipment for company all-hands meetings
  • Prior experience with mobile device management for Apple and Android devices


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