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Professional Services Engineer
California
San Diego Metro Area
Professional Services - Client Services
JN -092018-3725

Our client in San Diego is looking to hire a Professional Services Engineer. This position will require about 50% of travel.

Primary Responsibilities
• Responsible for remote client support 
• Hardware support including peripherals such as cash drawers, receipt printers, credit card devices
• Creation and maintenance of resolution scripts for future use
• Resolving escalated cases and coordinating implementation of resolutions
• Deploying software packages to update software related applications
• Analysis of tickets/calls to find root cause with follow-through to full resolution via entry of work into
product backlog
• Training, updating and implementation of core products

Secondary Responsibilities
• Perform analysis on issues identified to determine and resolve future instances of the issue. Recognizing
trends in data and performing root cause analysis
• Document problems, changes and corrections according to operational procedures
• Training of client 1st and 2nd level support teams
• Evaluate, test and deploy new equipment into the client environment

Requirements

Skills Required:

• Minimum 2-3 years’ relevant experience demonstrating the ability to analyze and resolve root causes of
critical hardware, software, and network connectivity or database problems
• Strong working knowledge of Windows, MS SQL, and Networking
• Strong professional communication skills

Additional Skills:
• Microsoft SQL Server Database Administration
• Microsoft Windows Administration
• PC Imaging
• Prior experience supporting  implementations, including devices and peripherals, credit authorization
processing and wired/wireless store networks across multiple sites is an advantage

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability


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