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IT Analyst
California
San Diego Metro Area
JN -092018-3697

Our client in San Diego is looking for an IT Analyst. Below is a BRIEF job description. Please contact us for more information on this role and client. 

 
Qualifications/Requirements:

  • Associate’s or Bachelor’s degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems)  

  • OR Bachelor’s degree in a non-technical field and two plus years IT-relevant experience  

  • OR a High School diploma or equivalent and four plus years IT-relevant experience. 

  • Proper understanding of large corporate business practices with fundamental understanding of project management and solid understanding of ITIL processes. 

  • Triage support experience for a wide variety of internal IT systems, services, and applications including comprehensive Tier 2 support including identifying root cause. 

  • Experience working with remotely located teams and supporting remote field users. 

  • Knowledge with ticketing systems, ServiceNow, Fresh Service, etc. 

  • Background in Scripting, Python, PowerShell, BASH. 

  • Ability to lift 50 pounds and bend/crawl to run cables as needed. 

 
Duties: 

  • Use verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. 

  • Exercise substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. 

  • Present system solution or other technically complex information within and outside of IT and Engineering team. 

  • Troubleshoot issues with networks, systems, and/or applications by completing complex root cause analyses, and escalates issues internally to corporate teams and externally to vendors. 

  • Participate in weekly department meeting and review sessions to communicate project and ticket status and discuss complex issues and business goals. 

  • Work closely with management to prioritize and balance business goals with information system requirements and resources.. 

 



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