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IT Engineer - Desktop Support
California
San Diego Metro Area
Infrastructure - Desktop Support - Technology
JN -052018-3593

Our client is currently seeking an IT Engineer. Below is a BRIEF job description. Please contact us for more information on this role and our client. 

Responsibilities:
  • See to technical and service related problems and act as customer support 
  • Troubleshoot and repair Apple hardware and software
  • Support the Mac environment via Jamf management tools
  • Support the Windows environment via Symantec management tools
  • Support and deploy Mac and Windows systems. Including testing and rollout of macOS updates
  • Maintain and troubleshoot Mac/Windows virus protection
  • Provide meeting support, incorporating the use of video conferencing and WebEx technologies
  • Work to achieve agreed upon individual SLOs, quality targets and customer satisfaction objectives
  • Maintain documentation and Deskside knowledgebase
     
Qualifications:
  • 5+ years’ deskside experience working in a customer service environment
  • 5+ years’ experience in troubleshooting issues in macOS, Windows, and printers
  • 2+ years’ experience in managing mobile devices
 
Required Skills:
  • Excellent interpersonal, oral and written communications skills
  • Excellent troubleshooting skills on in macOS, Windows, mobile devices, peripherals and software
  • Good knowledge of networking to diagnose connectivity issues
 
Education:
  • 2 years’ college or equivalent experience
  • CompTIA A+ certification or equivalent experience required
  • Apple or Jamf certifications desired


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