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International Logistics Specialist
San Diego Metro Area
Customer Support - Client Services
JN -022018-3534

Our client is seeking a qualified candidate for the position of International Logistics Specialist. Below is a brief job description. Please contact us directly for more information on this role and client.  

  • Accepts and enters orders from email and fax, processes credit payments, and performs returns as needed
  • Answers telephone calls, emails, and faxes about a wide range of matters including worldwide distributors, end user customers, distributor sales reps, inquiries for general product information, and internal sales personnel and customers  
  • Records and handles any required documentation for shipment to our international customers, including: obtaining Certificates of Origin from the SD Chamber of Commerce, completing customs forms, etc. 
  • Works with Shipping, Planning, and Purchasing to schedule and coordinate shipments. Performs research on customer inquiries including proof of deliveries, miss-shipments, providing future shipment dates, etc. Oversees shipments to ensure product delivery is timely and without delays. Works with customs agencies as needed to expedite clearance
  • Work with Finance to review account status
  • Provides weekly international reports to International Managers
  • Leads the coordination of instrument upgrades with our international customers
  • Helps Technical Support with the creation of online accounts for all international customers  
  • Aids in outgoing and incoming international shipments for internal customers as needed
  • Ensures that all duties are carried out in compliance with the established business policies and procedures
  • Independently recognizes and resolves moderately complex problems. Solves customer-related issues directly. Identifies recurring issues and takes initiative in resolving them.  
EDUCATION, SKILLS & EXPERIENCE (indicate if required or preferred):
Education and Experience
  • H.S. Diploma or equivalent
  • Minimum of 3 years related experience or Bachelor’s Degree Liberal Arts
  • 3+ years of customer service experience including order entry and order processing. Preference for those with experience in a call center.
  • Other activities, duties or responsibilities as needed.
  • Bi-lingual preferred but not required (German & Spanish)
  • Strong telephone skills/telephone manner
  • Strong organizational skills
  • Excellent computer skills
  • Solid grasp of accounting principles
  • Ability to multi-task with attention to timelines
  • Excellent understanding of shipping process
  • Initiative
  • Strong communication and interpersonal skills
  • Experience with letters or credit
  • Logistics specialist for international shipments
  • Ability to document efficiently and accurately
  • Detail-oriented

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