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Technical Support Representative
California
San Diego Metro Area
Infrastructure - Desktop Support - Technology
JN -072019-4024

Our client is currently seeking a Technical Support Representative. Below is a BRIEF job description. Please contact us for more information on this role and client.

Essential Job Functions:

  • Take lead on all issues and take them to resolution
  • Investigate, troubleshoot, and discover solutions for system issues
  • Satisfy department SLA’s and stick to all department procedures/tracking systems
  • Fulfill responsibilities related to projects/deliverables
  • Schedules and fulfills calls with members
  • Creates, sustains, and deploys Academy workflow and HotDocs packages
  • Construct knowledge articles, help tools, and more for internal/external use
  • Help with development/coordination of external tools to software platform
  • Help/Manage event responsibilities which may include set-up, managing and breakdown of booths/tables
  • Prepare/present trainings and materials as required for phone, web, onsite events
  • Sustain processes, procedures, and resource materials
Requirements:
  • Minimum two years of experience working in a technical support/administration position completing tasks such as troubleshooting, responding, and keeping track of issues through resolution
  • Must have a Bachelor’s in Computer Science, Information Systems, or comparable
  • Minimum one year of experience creating/directing training for web, in-person, and over the telephone
  • Have great organizational skills and know how to prioritize to meet deadlines
  • Work in a fast-paced environment and remain flexible to new tasks or support issues
  • Must have experience and great knowledge of Microsoft Office Suite applications including Excel, Word and PowerPoint
  • Experience with Actionstep or similar software is highly desired
  • Must be able to work in a flexible project management environment
  • Great written and verbal communication
  • Experience creating/utilizing HotDocs templates is highly desired
  • Must able to learn new things quickly and conduct research
  • Coding with SQL and HTML is highly desired


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