Provide technical support of the data communications network to allow for the effective and efficient use of distributed computing resources while maintaining high levels of customer satisfaction.
Seven (7) years experience designing, implementing, managing and supporting Local Area Networks and Wide Area Networks that include support of a heterogeneous distributed desktop computing environment comparable to SHC's.
BS or BA in Computer Science, or related field preferred, plus a Cisco Certified Network Associate (CCNA) certification.
Installs and configures system software and associated application tools related to network administration ensuring operating system and layered product versions are current and compatible with application certifications utilizing best practices and discretion ensuring all licensing requirements are satisfied. Analyzes and documents issues arising from operating system and layered product version upgrades collaborating with vendors and Sharp leadership when deemed necessary.
Identifies opportunities to upgrade and improve service and coordinates such activities ensuring maximum system availability and integrity while minimizing user impact.
Collaborates with system administrators, database administrators, application support; designing hardware/software configuration to ensure maximum performance and reliability remaining compliant with vendor requirements.
Plans for recovery or fallback to prior versions in the instance of unforeseen issues or substantial delays in upgrade duration. Develops training materials and/or trains application support staff on network changes and assists in the development of test plans that target operating system and layered product changes ensuring network integrity.
Plans and estimates system downtimes necessary to execute system upgrades taking into consideration all resources needed. Identifies alternative approaches to minimize system downtime.
Utilizes effective and creative network performance management techniques to ensure optimal system performance. Identifies and resolves sub-optimal system performance challenges utilizing creative efforts, best judgment, and discretion. Designs action plans to address issue remediation and communicates plans to appropriate management and staff.
Documents cause and effect for anomalies and identifies preventive measures.
Ensures all systems are sufficiently secured to meet or exceed both application and organizational requirements. Monitor systems for integrity, identify system integrity issues and engage administrators, system programmers, application leads, and vendors to strategize and correct integrity issues.
Analyzes root cause and works to ensure preventive measures are implemented to avoid future integrity issues. Participates in appropriate forums to ensure the implications of proposed operating system and infrastructure additions and modifications will have no adverse impact on system performance or availability.
Verifies all change management policies and procedures are adhered to for all changes that affect the network. Abide to and enforce ISD policies for migrating changes to all test and production environments.
Exercises leadership role with staff and clients to promote customer satisfaction and staff development. Provide guidance and direction to junior staff regarding work performance and business operations.
Mentors other staff members and teams regarding applications and business operations as it relates to the system.
Trains new IS staff in system functions and operations in order to maximize user effectiveness and utilization of systems and ensures staff is cross-trained on multiple applications and systems as required.
Reviews the need for refresher or update training at least once annually and provides or coordinates training as required with management.
Independent worker with ability to make sound judgments based on a wide spectrum of distinct issues and work with no supervision.