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Help Desk Manager
California
San Diego Metro Area
Management - Technology
JN -062020-4290

Our client is looking for an IT Help Desk Manager! Please contact us for more information.
 
Responsibilities
  • Hire, manage, and train IT Analysts to support company needs
  • Construct a department budget for materials and supplies, maintenance and support, and training and operations costs
  • Familiarity with current versions of macOS, Windows 10, iOS, and, Android based OS
  • Strong knowledge of Microsoft 365 and Teams.
  • Strong knowledge of network printing, scan, fax.
  • Strong knowledge of imaging and update software..
  • Experience managing VoIP systems at the end-user level.
  • Develop and recognize solutions for technology and workflow
  • Multitask and manage multiple projects, develop timeline, budget, and rollout documentation
  • Evaluate current systems, specifications and uses for existing business requirement and goals.
  • Develop, prepare, and install computers, software and server solutions as required.
  • Support network users in daily computer software and hardware needs.
  • Support rollout and support documentation and end-user support guides
  • Regularly interface with end users to determine emerging requirements or concerns.
 
Qualifications:
  • 3 years in a management role, 10 years work experience in a technical field
  • Minimum Education: Bachelor’s degree in a technical discipline (or additional 5 years of experience in lieu of education)
  • Strong communication skills, both written and verbal.
  • Strong attention to detail in high-pressure situations with good organization skills.
  • Solid understanding of business practices with fundamental understanding of project management and the role of that Technology management has in a business environment.
  • Requires excellent computer and customer service skills including strong skills in both Macintosh and PC environments.


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