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Help Desk Technician
California
San Diego Metro Area
Infrastructure - Desktop Support - Technology
JN -062020-4289

Our client in San Diego is looking to bring on a Help Desk Support Technician. This person will be responsible for supporting windows and mac. See below for additional job details and requirements.

Required Experience

  • Understand and be able to troubleshoot the Windows Operating Systems
  • Understand and be able to troubleshoot the Apple OS X Operating Systems
  • Strong understanding of Windows domains
  • Working knowledge of Active Directory
  • Understand and be able to troubleshoot IPv4 and other networking protocols
  • Be familiar with virus/adware removal processes
  • Have at least a basic understanding of using the command prompt
  • Have an understanding of computer hardware and software concepts and troubleshooting
  • Can complete various other tasks, desktop support, and general technical issues
  • Strong knowledge of Microsoft 365 and Teams
  • Working knowledge of Apple IOS devices
  • Working knowledge of managing video conferencing equipment, collaboration tools, and services
  • Basic understanding and ability to troubleshoot VoIP phones.

Required Skills, Education and/or Certifications
  • 3+ years deploying, updating, optimizing, and troubleshooting Apple and Windows-based workstations in a corporate environment.
  • 3+ years providing support for MS Office and all major component applications.
  • 3+ years providing support for Acrobat, anti-virus solutions, internet browsers.
  • 3+ years providing support for Enterprise VoIP phones.
  • Macintosh & OS X configurations and support experience is a plus.
  • Basic understanding of IP addressing, subnets, file/folder mapping, shared drives, & network printer configuration.
  • Must pass background check
  • Be a touch typist

Preferred Skills, Education, and/or Certifications
  • Information Technology degree is preferred.
  • Professional training/certifications (i.e. CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)
  • Understanding of ITIL Processes.  Certification(s) a plus.


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